Terms of Service

Last updated: 1 September 2026

1. These terms

AutoRemit is a product of Rehab on the Move Pty Ltd (ABN 47 643 094 697) of Suite 1, 845 Pacific Highway, Chatswood NSW 2067, Australia ("we", "us", "our"). "AutoRemit" means our product of that name, and we are the party you contract with when you use it.

These Terms of Service ("Terms") set out the agreement between us and the organisation that opens an AutoRemit workspace ("you", "your"). They apply from the moment you create a workspace, accept these Terms in the product, or use AutoRemit — whichever happens first — and they continue for as long as your workspace exists.

One other document forms part of this agreement and should be read with it: the Privacy, Security and Cookies statement, which explains how we handle personal information — including information about other people that you upload.

If you do not accept these Terms, do not open a workspace.

All contact about these Terms, including support, billing and legal notices: support@autoremit.finance.

2. Definitions

Accounting System — the accounting platform you connect to your Workspace (currently Xero).

Customer Data — everything you or your Users put into AutoRemit, or that AutoRemit derives from it: remittance documents, extracted fields, match records, allocation decisions, posting outcomes, and audit history.

Posting — the act of writing a payment or batch payment record to your Accounting System through AutoRemit.

Remittance — a remittance advice or equivalent payment notification, in any format we accept (PDF, email body, image, or structured file).

Service — the AutoRemit web application, its email ingestion addresses, its APIs, and anything else we make available under the AutoRemit name.

User — a person you authorise to access your Workspace.

Workspace — the tenant we create for your organisation, holding your connections, data and settings.

3. Your workspace and your Users

AutoRemit is built for organisations — finance teams, bookkeepers, accountants and practices. It is not designed or sold for personal or domestic use.

3.1 The person who opens a Workspace must be at least 18 and must have authority to commit their organisation to these Terms. If you accept these Terms without that authority, you accept them personally.

3.2 You choose who has access to your Workspace and what role they hold. You are responsible for what your Users do in the Workspace, including Postings they make, and for removing access when someone leaves.

3.3 Keep credentials secure. Tell us at support@autoremit.finance as soon as you suspect someone has accessed your Workspace without authorisation. We may require multi-factor authentication for some or all roles.

3.4 Where you are a bookkeeping or accounting practice using AutoRemit for client organisations, you are our customer under these Terms. You are responsible for holding the authority you need from each client to upload their data, connect their Accounting System, and post payments on their behalf.

4. What AutoRemit does

AutoRemit receives Remittances, reads them using optical character recognition and AI models, proposes matches against open invoices in your Accounting System, and — when you approve — records the corresponding payments there.

4.1 What AutoRemit is not. AutoRemit is not a payment system. It does not move money, hold funds, or instruct your bank. It records payments that have already been made, in your Accounting System.

4.2 AutoRemit is not an adviser. We do not provide accounting, tax, audit, financial or legal advice, and nothing the Service produces should be treated as advice.

4.3 Changes. We will keep developing the Service. We may add, change, or withdraw features. If we withdraw a feature you materially rely on, we will give you reasonable notice.

4.4 Early-access features. Features we label beta, preview or early access are supplied on an experimental basis, may change or disappear without notice, and are excluded from the availability and support commitments in clause 13.

5. Your review obligation

This clause is the most important one in these Terms.

Automated extraction and matching are probabilistic. They will sometimes read a figure incorrectly, match the wrong invoice, split an allocation incorrectly, or miss a Remittance entirely. Confidence scores are an indication, not a guarantee.

5.1 You are responsible for reviewing every extraction, match and allocation before you approve a Posting, and for the accuracy of the resulting entries in your Accounting System.

5.2 If you switch on any form of automatic Posting, you are choosing to skip that review for the transactions it covers. You remain responsible for the entries it creates. You can turn automatic Posting off at any time in your Workspace settings.

5.3 You are responsible for your own reconciliation. AutoRemit's records of what it posted are not a substitute for reconciling your Accounting System against your bank.

5.4 Where a Posting attempt returns an ambiguous result — for example, where your Accounting System accepts the request but does not confirm the outcome — AutoRemit will flag it for your review rather than retrying automatically. You are responsible for resolving flagged items before treating them as complete.

6. Connecting your Accounting System

6.1 You connect your Accounting System yourself, through that provider's own authorisation process. By connecting it, you authorise us to read data from it and write payment records to it as needed to run the Service.

6.2 We are not responsible for your Accounting System — its availability, its rate limits, its data quality, or changes it makes to its API. If it is unavailable or throttles us, parts of the Service will not work until it recovers.

6.3 Your relationship with your Accounting System provider is governed by your agreement with them, not by these Terms.

6.4 You can disconnect at any time. Disconnecting stops future Postings; it does not reverse Postings already made. Reversing a recorded payment is done in your Accounting System.

7. Sending Remittances to AutoRemit

7.1 We may issue your Workspace one or more email addresses for inbound Remittances. Anything sent to those addresses is treated as submitted by you.

7.2 Those addresses are for Remittances. Do not route general correspondence, marketing, or unrelated attachments to them.

7.3 Email is not a guaranteed delivery channel. Messages can be delayed, rejected by spam filtering, or lost in transit before they reach us. Where delivery matters, confirm receipt in the Workspace. We will make a record of what we received; we cannot make a record of what never arrived.

7.4 You must have the right to send us every document you send us.

8. Acceptable use

You must not, and must not let a User:

• use the Service in breach of any law, or upload material you have no right to process;
• upload malicious code, or attempt to access, probe, disrupt or overload the Service or the systems behind it;
• attempt to access another organisation's Workspace or data;
• copy, decompile or reverse engineer the Service, or use it to build a competing product, except where legislation says we cannot stop you;
• resell, sublicense or provide the Service to a third party outside the practice arrangement described in clause 3.4; or
• work around usage limits, or place load on the Service that is unreasonable for your plan.

9. Trials, fees and cancellation

9.1 Trials. Where we grant trial access, no fee is payable during the trial. Trials may carry usage caps. We may end a trial on reasonable notice, or immediately if these Terms are breached.

9.2 Fees. Fees are those set out in the plan you select or the quote you accept, and are charged in advance through our payment processor (Stripe) for each billing period.

9.3 GST. Fees are stated exclusive of GST unless we say otherwise. Where GST applies to a supply under these Terms, you must pay it in addition, against a valid tax invoice.

9.4 Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. For annual plans, we will remind you at least 30 days before renewal.

9.5 Cancellation. You can cancel at any time from your Workspace settings or by emailing support@autoremit.finance. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then.

9.6 Refunds. Fees already paid for the current billing period are not refunded on cancellation, except where clause 14 or another law requires it.

9.7 Price changes. We may change fees on at least 30 days' notice, effective from your next renewal. If you do not accept the change, you may cancel before it takes effect and will not be charged the new price.

9.8 Non-payment. If a payment fails, we will tell you and give you a reasonable opportunity to fix it before restricting access.

10. Your data

10.1 Ownership. Customer Data is yours. Nothing in these Terms transfers ownership of it to us.

10.2 What we may do with it. You grant us a non-exclusive licence to host, store, process, transmit and display Customer Data for the purposes of running, supporting and securing the Service for you. We do not sell Customer Data, and we do not use the contents of your Remittances to train third-party AI models.

10.3 Aggregated insights. We may produce aggregated and de-identified statistics from Service usage — for example, extraction accuracy rates across the platform. Those statistics must not identify you, your clients, your payers, or any individual.

10.4 Personal and sensitive information. Remittances often contain personal information, and in some sectors — including NDIS plan management and health services — they can contain sensitive information such as health information or details about a person's disability. Where you upload personal information, you are responsible for having a lawful basis to do so and for meeting your own obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We handle that information as a service provider to you, on your instructions, as set out in the Privacy, Security and Cookies statement.

10.5 Where your data is held. Our current hosting and processing locations, including any processing that occurs outside Australia and the safeguards that apply to it, are published in the Privacy Policy and kept current there. We will give you reasonable notice before materially changing the country in which Customer Data is stored.

10.6 Retention and export. You can export your data from the Workspace while your subscription is active. After termination we retain Customer Data for the period stated in the Privacy Policy so you can retrieve it, then delete it. Backups are deleted on their own cycle, described in the same document.

10.7 Security. We maintain technical and organisational security measures appropriate to the nature of the data, including encryption of data in transit, access controls, separation of each Workspace's data from every other Workspace's, and regular backups. Further detail is set out in the Privacy, Security and Cookies statement. You are responsible for security on your side: account hygiene, device security, and who you give access to.

11. Confidentiality

Each of us may learn confidential information about the other. Each of us will protect the other's confidential information with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are under similar obligations — or where the law requires disclosure. Customer Data is your confidential information.

12. Intellectual property

We own the Service — the software, models, prompts, interfaces, documentation and branding — along with everything we develop in the course of providing it. We grant you a non-exclusive, non-transferable right to use the Service during your subscription, on these Terms.

If you send us feedback, we may use it without obligation to you. Feedback does not transfer any rights in your Customer Data.

We will not use your name or logo publicly as a customer reference without your written agreement.

13. Availability and support

We will provide the Service with due care and skill. We will use reasonable efforts to keep it available, and will give notice of planned maintenance where we reasonably can.

We do not promise the Service will be uninterrupted or error-free, or that extraction and matching will be accurate or complete. Outages caused by your Accounting System, your email provider, or other systems outside our control are not our responsibility.

Support is provided at the level stated in your plan, during Australian business hours.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, in Schedule 2 to the Competition and Consumer Act 2010 (Cth). These guarantees can apply to business customers as well as individuals. Nothing in these Terms excludes, restricts or modifies them, and if any clause would have that effect, it does not apply to that extent.

Where the Australian Consumer Law permits us to limit our liability for breach of a guarantee — other than a guarantee under sections 51 to 53 of that Law — our liability is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

15. Liability

15.1 Nothing in these Terms limits liability that cannot be limited by law, including under clause 14, or liability for fraud.

15.2 Subject to clause 15.1, neither of us is liable to the other for loss of profit, loss of revenue, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss, however it arises.

15.3 Subject to clause 15.1, each party's total liability under or in connection with these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

15.4 Given clause 5, we are not liable for loss arising from entries you record or approve in your Accounting System, or from Postings made under automatic settings you chose to enable.

15.5 Each party's liability is reduced to the extent the other party's act or omission caused or contributed to the loss.

16. Indemnity

You will indemnify us against third-party claims arising from Customer Data you had no right to upload, or from your use of the Service in breach of these Terms or the law — but not to the extent the claim was caused by our own breach, negligence or wrongful act.

17. Suspension and termination

17.1 Suspension. We may suspend access where it is reasonably necessary to protect the Service, our other customers, or your own data — for example during a suspected account compromise. We will tell you why, give notice where it is practicable to do so, and restore access as soon as the reason has passed. We will not charge you for a period of suspension that was not caused by your breach.

17.2 Termination for breach. Either of us may terminate if the other materially breaches these Terms and does not fix it within 30 days of written notice.

17.3 Termination for convenience. You may cancel under clause 9.5 at any time. We may discontinue the Service on reasonable notice to you, with effect from the end of your current billing period.

17.4 Effect. On termination, your right to use the Service ends. Clauses 10 (as to ownership and deletion), 11, 12, 14, 15, 16 and 21 survive.

18. Changes to these Terms

We may update these Terms. For any change that materially affects your rights or obligations, we will give you at least 30 days' notice by email or in the product before it takes effect. If you do not accept the change, you may terminate before the effective date and we will refund the unused portion of any fees you have paid in advance. Continuing to use the Service after the effective date means you accept the updated Terms.

The current version and its effective date appear at the top of this document. We keep superseded versions and will provide an earlier version on request.

19. Notices

We will send notices to the email addresses of your Workspace administrators. You should send notices to support@autoremit.finance. Notices are taken to be received on the next business day after sending, unless a delivery failure is received.

Keep your administrator email addresses current — notices sent to a stale address are still validly given.

20. General

20.1 Entire agreement. These Terms, the Privacy, Security and Cookies statement, and your plan or quote are the whole agreement between us on their subject matter, and replace anything said or written beforehand.

20.2 Severance. If part of these Terms cannot be enforced, the rest continues to apply.

20.3 Waiver. Not enforcing a right on one occasion does not waive it.

20.4 Assignment. You may not assign these Terms without our written consent, not to be unreasonably withheld. We may assign them to a purchaser of our business, on notice to you.

20.5 Events outside our control. Neither of us is liable for delay or failure caused by something genuinely beyond our reasonable control. This does not excuse payment obligations.

20.6 No third-party rights. Only you and we have rights under these Terms.

20.7 Relationship. We are independent contractors. Nothing here creates a partnership, agency, employment or joint venture.

21. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.